Housekeeper Case study new

Monthly is a simple and easy-to-use app for hiring and managing housekeepers.

Research

UX Design

UI Design

Prototype

The Challenge

Employers have a responsibility to pay social benefits, however, the current process for doing so is not easily accessible to the general public. As a result, there are multiple unconnected touch points in the customer journey, creating a whole bunch of challenges.

Solution

An all-in-one solution that streamlines the reception process and payments for businesses.

Calculates for you the amount of the payment according to the data you entered, which you must confirm.

Simply download the application and fill out the requested information once.

Click a button to confirm the amount, then you're done!

The Process

Phase 01

Discovery

User research to unveil needs, pain points, and relevant insights
Exploratory research (best practices, benchmarks, trends.

Phase 02

Concept

Low-fidelity wireframes
Screens design
Prototype concept design

Phase 03

Prototype

Prototype design to visualize key flows

User Research

According to my interviews, these are the three biggest pain points.

What did i find?

Most of them didn't know the laws that applied to them as employers
They have to monitor the payments to the employee in 3 different systems
Using excel to track all the employee hours and paycheck is time consuming

100%

Don't know if they are paying the right amount each month

75%

Rather pay in cash because the current process is too complicated.

Market Research

I look into 3 main fields to define basic features in my app. ( Finance, Shift Tracking and Insurance).

Design phase

I usually start the design process with low fidelity wireframes. This is the way I iterate through many design options quickly. With my wireframes I was able to clearly define the basic features and main user journey of the app.

What can users do in the app?

1. An overview of each worker's current status.
2. Clear and simple payment process.
3. Review the employee's shift history.

My goal was to make the app look more fun and lighter by using light colors and rounded corners.

Look & feel

Final design elements:

1. Using light orange and white as a base color
2. Rounded edges and circles for a friendlier look
3. Utilize the logo shape to create repeated visuals throughout the app, such as the icon and photo placeholder...